Terms and Conditions

Man and Van Hammersmith Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Hammersmith provides removal and related services in the United Kingdom. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Client means the individual, business, or organisation that books or receives services from Man and Van Hammersmith.

1.2 Services means any removal, transportation, loading, unloading, packing, or related services provided by Man and Van Hammersmith.

1.3 Goods means the items, belongings, furniture, equipment, or other property that we are requested to move, transport, or handle.

1.4 Agreement means the contract between Man and Van Hammersmith and the Client, comprising these Terms and Conditions and any written or agreed quotation, confirmation, or schedule of work.

1.5 Working Day means any day other than a Saturday, Sunday or public holiday in England and Wales.

2. Scope of Services

2.1 Man and Van Hammersmith provides domestic and commercial removal and transport services within the United Kingdom, including collection, transport, and delivery of Goods, and any additional services that may be agreed in advance.

2.2 The precise scope of the Services, including the date, time, locations, estimated duration, number of personnel, and size of vehicle, will be set out in our quotation or booking confirmation.

2.3 We reserve the right to decline any booking request at our sole discretion, including where we believe that the work cannot be carried out safely, legally, or within the limits of our insurance or operational capacity.

3. Booking Process

3.1 A booking may be requested by the Client via our website contact forms or other communication channels that we make available from time to time.

3.2 The Client must provide accurate and complete information about:

(a) the collection and delivery addresses, including access details and any parking restrictions;

(b) the nature, approximate quantity, and approximate value of the Goods;

(c) any particularly heavy, fragile, or unusual items;

(d) any access issues, such as stairs, lifts, narrow doors, or restricted roads; and

(e) any time restrictions or specific requirements for the move.

3.3 We will provide an estimated quotation based on the information supplied. This quotation may be hourly or fixed price, as specified at the time of the booking.

3.4 A booking is not confirmed until we have issued a confirmation and, where required, received any deposit or advance payment specified. At that point, a binding Agreement is formed, subject to these Terms and Conditions.

3.5 If we arrive and find that the actual work exceeds what was described at the time of booking, we reserve the right to adjust the price accordingly, or if we reasonably consider the work unsafe or impractical, to refuse to carry out the additional work.

4. Client Responsibilities

4.1 The Client is responsible for ensuring that:

(a) all information provided to us is accurate, complete, and not misleading;

(b) suitable parking and access are available at the collection and delivery points, including any necessary permits or permissions;

(c) the Goods are properly packed, protected, and ready for transport unless we have expressly agreed to provide packing services;

(d) any fragile or high-value items are clearly identified and adequately protected;

(e) any necessary permissions, keys, or access codes are available at the time of the move.

4.2 The Client or a representative must be present during loading and unloading, to direct our team and to check that the correct Goods are being moved. If no representative is present, we will carry out the work using reasonable judgement and shall have no liability for any losses or errors resulting from the absence of such supervision.

5. Payments and Charges

5.1 Prices are stated in pounds sterling unless otherwise specified. All charges and payment terms will be confirmed at the time of booking.

5.2 We may require a deposit or full prepayment prior to the date of the move. Any such requirement will be communicated to the Client during the booking process.

5.3 For hourly rate bookings, charges will apply from the agreed start time or our arrival at the collection address, whichever is earlier, until completion of the job, including any waiting time caused by delays beyond our reasonable control.

5.4 For fixed-price bookings, the price is based on the information provided by the Client. If the job takes significantly longer than anticipated due to undisclosed factors, the presence of additional Goods, or access issues, we reserve the right to apply additional charges at our standard rates.

5.5 Payments must be made using the methods advised during the booking process. Time for payment shall be of the essence of the Agreement.

5.6 If payment is not received when due, we reserve the right to:

(a) charge interest on overdue amounts at the statutory rate under the Late Payment of Commercial Debts legislation, where applicable; and

(b) withhold delivery or collection of Goods until payment is made in full.

6. Cancellations and Amendments

6.1 The Client may cancel or amend a booking by providing notice in writing or through an accepted communication method.

6.2 Where a cancellation is received more than 48 hours before the scheduled start time, any deposit paid may be refunded at our discretion, less any non-refundable costs we have incurred.

6.3 Where a cancellation is received within 48 hours of the scheduled start time, we reserve the right to retain part or all of any deposit or to charge a cancellation fee equivalent to a reasonable estimate of our loss, including but not limited to staff and vehicle allocation.

6.4 If the Client wishes to reschedule a booking, we will use reasonable efforts to accommodate the request, but we do not guarantee availability. Rescheduling at short notice may incur additional charges.

6.5 We may cancel or postpone a booking where:

(a) the Client has failed to comply with these Terms and Conditions;

(b) circumstances beyond our reasonable control, such as severe weather, road closures, accidents, illness, or vehicle breakdowns, prevent us from carrying out the work safely or on time.

6.6 In the event that we have to cancel due to reasons within our control, our liability will be limited to refunding any payment already made for the affected booking. We will not be liable for any consequential or indirect losses.

7. Insurance and Liability

7.1 We will exercise reasonable care and skill in providing the Services. However, we shall only be responsible for loss or damage to Goods where such loss or damage is caused by our negligence or breach of contract.

7.2 Certain items are carried entirely at the Client's risk, including but not limited to:

(a) jewellery, watches, precious metals, stones, or similar high-value items;

(b) cash, securities, or financial instruments;

(c) important documents, passports, certificates, or data stored on electronic devices.

7.3 We do not accept liability for:

(a) pre-existing damage, wear and tear, or defects;

(b) damage resulting from inadequate packing by the Client or a third party;

(c) damage to Goods that are inherently fragile or unstable, unless we have expressly agreed to pack them;

(d) minor marks or scratches that are reasonably attributable to normal handling and movement.

7.4 Our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount, having regard to the value of the Goods and the charges paid for the Services, unless otherwise agreed in writing.

7.5 We shall not in any circumstances be liable for any indirect, special, or consequential loss or damage, including but not limited to loss of profit, loss of business, or loss of opportunity.

8. Excluded and Hazardous Items

8.1 The Client must not ask us to move or transport any Goods that are illegal, dangerous, explosive, highly flammable, or otherwise pose a risk to health, safety, or property. This includes but is not limited to:

(a) firearms, ammunition, or weapons;

(b) illegal drugs or substances;

(c) compressed gas cylinders, petrol, diesel, or other flammable liquids;

(d) chemicals, corrosive substances, or toxic materials.

8.2 We may refuse to handle any Goods which we reasonably believe fall within the categories above, or where we believe that transporting such Goods would breach applicable laws or regulations.

8.3 If prohibited or hazardous items are discovered after work has commenced, we may suspend or terminate the Services and the Client may be liable for any resulting costs, fines, or losses.

9. Waste and Disposal Regulations

9.1 Man and Van Hammersmith is a removal and transport service. We are not a licensed waste carrier unless expressly stated, and we do not provide waste disposal or rubbish clearance services except where separately agreed and carried out in compliance with relevant regulations.

9.2 The Client must not include general household waste, builder's rubble, chemical waste, or any items intended for landfill or recycling as part of a standard removal booking, unless this has been clearly discussed and agreed in advance.

9.3 Where we agree to remove items for disposal, we will do so in accordance with applicable UK waste regulations. The Client remains responsible for ensuring that any items presented for removal are lawful to dispose of and are not classified as hazardous waste requiring special handling.

9.4 The Client must not request or require us to dispose of items in an unlawful manner, such as fly-tipping or disposing of waste without the appropriate permits or facilities.

9.5 Any fees for waste transfer, recycling, or disposal will be itemised where possible and may include charges imposed by disposal facilities or local authorities.

10. Access, Parking, and Property Damage

10.1 The Client is responsible for arranging suitable parking for our vehicles at both collection and delivery addresses, including any necessary permits. Any parking fees, penalty charge notices, or fines incurred as a result of inadequate arrangements may be charged to the Client.

10.2 We will take reasonable care to avoid damage to property, fixtures, and fittings during the move. However, we shall not be liable for damage resulting from:

(a) the movement of Goods through areas with restricted access, where the Client has requested that we proceed despite advice that damage is likely; or

(b) pre-existing structural defects, weaknesses, or poor condition of the property.

10.3 The Client must inform us in advance of any special concerns relating to floors, walls, staircases, or other vulnerable parts of the property so that reasonable precautions can be taken.

11. Delays and Events Beyond Our Control

11.1 We will use reasonable efforts to adhere to agreed schedules; however, all times are estimates and are not guaranteed unless expressly confirmed as such.

11.2 We shall not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to traffic conditions, road closures, accidents, adverse weather, strikes, or mechanical failure, provided that we use reasonable endeavours to minimise the effects of such events.

12. Complaints

12.1 If the Client wishes to make a complaint about our Services, they should do so as soon as reasonably possible, providing full details of the issue and any supporting information.

12.2 We will investigate complaints in good faith and aim to respond within a reasonable period. The Client agrees to allow us a fair opportunity to inspect any alleged damage and to propose an appropriate remedy, where applicable.

13. Data Protection and Privacy

13.1 We will process personal data provided by the Client in accordance with applicable UK data protection legislation.

13.2 Personal information will be used for the purposes of administering bookings, providing Services, processing payments, and communicating with the Client. We will take reasonable steps to keep such information secure and confidential.

14. Variation and Severability

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Agreement.

14.2 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Agreement between Man and Van Hammersmith and the Client shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Agreement, including any non-contractual disputes or claims.

By proceeding with a booking, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.



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Quality Man and Van Hammersmith Services at Competitive Prices!

At our company, transactions are completed quickly and simply, because we believe in getting things done as efficiently as possible. Make the call to our team and tell us your specific removal requirements. After you accept our price quote, which we’re sure you will, our team will get to work and provide you with a man and van service perfect for your needs. We offer a variety of booking slots and removal packages to get you safely and quickly moved into your new property in W14. With the best rates in the industry, we’re certain you’d want to go ahead with our man and van Hammersmith company!

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Hammersmith Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 111 Shepherds Bush Rd
Postal code: W6 7LP
City: London
Country: United Kingdom

Latitude: 51.4978240 Longitude: -0.2223240
E-mail:
[email protected]

Web:
Description: Hammersmith, W6 is the London area where our moving experts are available to you 24/7. Get in touch with us now and ask our consultants for a free quote!
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