Privacy Policy

Man and Van Hammersmith Privacy Policy

This Privacy Policy explains how Man and Van Hammersmith collects, uses, stores and protects personal data relating to our customers and prospective customers in the Hammersmith area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all services provided by Man and Van Hammersmith and to all individuals whose data we process in connection with those services.

Scope and who this policy applies to

This Privacy Policy applies to all Man and Van Hammersmith customers, potential customers and individual contacts who live in, request services in, or otherwise engage with us in the Hammersmith area. By contacting us, requesting a quote, booking a service or otherwise interacting with Man and Van Hammersmith, you acknowledge that your personal data will be processed in accordance with this policy.

Types of personal data we collect

We only collect information that is necessary for the provision and administration of our man and van services. The types of personal data we may collect include the following.

Identification and contact details, such as name, postal address, collection and delivery addresses, general location, and communication details that you provide to us. Service and booking information, such as details of the items to be moved, property access information, preferred dates and times, job notes, and any special instructions you give us. Transaction and payment information, such as records of quotes provided, services booked, prices agreed, payment method used and payment status. Communications data, such as email correspondence content, enquiry details, complaints, feedback and any other information you choose to provide when you communicate with us. Technical and usage information, where relevant, such as basic website or service usage information that may be collected through server logs, including visit dates, pages viewed or access times.

How we collect personal data

We collect personal data directly from you when you contact us to request information or a quote, make a booking, communicate with us about an existing booking or provide feedback. We may also collect data when you give us details in person at a property or during the performance of a removal or transport job.

We may obtain limited information from third parties where necessary to carry out our services, for example where a landlord, letting agent or business contact provides access details or contact details to coordinate a move. In such cases we take steps to ensure that these third parties have the right to share that information with us.

Lawful bases for processing

We process your personal data only when we have a lawful basis to do so under the UK GDPR. The main lawful bases we rely on are the following.

Contract. We process personal data where it is necessary to take steps at your request prior to entering into a contract, such as providing a quote, and to perform a contract for man and van services with you, for example to carry out a booking, manage your job, issue invoices or take payment.

Legitimate interests. We may process personal data where it is necessary for our legitimate interests as a provider of man and van services, provided that those interests are not overridden by your rights and freedoms. This may include managing and improving our services, maintaining records for business administration, handling queries and complaints, and protecting our business from fraud or misuse.

Legal obligation. In some cases we process personal data in order to meet legal or regulatory obligations, such as record keeping requirements for tax and accounting purposes or responding to lawful requests from public authorities.

Consent. Where required by law, for example for some forms of direct electronic marketing, we will only process your personal data on the basis of your consent. You may withdraw your consent at any time by contacting us, and this will not affect the lawfulness of any processing carried out before consent was withdrawn.

How we use your personal data

We use personal data for the following purposes.

To provide quotes, manage enquiries and respond to your questions about our services. To plan, schedule and complete man and van jobs, including arranging access, verifying addresses, and communicating with you about timings and changes. To manage our relationship with you, including sending booking confirmations, service updates, receipts and information relating to your move. To manage billing, payments, accounting and financial records associated with the services we provide to you. To maintain internal records of jobs carried out and communications received for service quality, training and dispute resolution. To improve and develop our services, including analysing typical requests and issues raised. To comply with legal and regulatory obligations and to protect our legal rights, for example in relation to the enforcement or defence of legal claims.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors and who provide services that support the operation of our business. These may include payment processing providers, accounting and bookkeeping services, IT and hosting providers who store or manage our digital records, and communication service providers that enable us to send service related messages.

Where we use third party processors, we ensure that they only process personal data on our documented instructions, that they keep it secure and that they do not use it for their own independent purposes. We may also share limited personal data where necessary with subcontractors, such as additional drivers or porters, solely for the purpose of fulfilling your booking. In some circumstances we may need to share data with professional advisers, such as legal or tax advisers, or with public authorities if required by law.

International transfers

Where our use of cloud or technology services involves the transfer of personal data outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place. These safeguards may include the use of standard contractual clauses or other measures recognised under data protection law as providing an adequate level of protection.

Data retention

We keep personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy, including for the purpose of satisfying legal, accounting or reporting requirements.

In general, we retain customer and booking records for a period that allows us to respond to queries, handle any disputes or complaints and meet our tax and accounting obligations. After the relevant retention period expires, we will securely delete or anonymise personal data so that it can no longer be associated with an identifiable individual.

Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. Measures may include restricting access to personal data to those who need it for legitimate business purposes, using secure storage systems and keeping our internal procedures under regular review. While we strive to protect personal data, no method of transmission or storage can be guaranteed to be completely secure. You are encouraged to take your own steps to protect your personal information, for example by not sharing sensitive information more widely than is necessary for our services.

Your data protection rights

Under data protection law, individuals in the Hammersmith area whose data we process have a number of rights in relation to their personal data. These rights are subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation that we process your personal data and to request a copy of that data. Right to rectification. You have the right to ask us to correct or complete any personal data that is inaccurate or incomplete. Right to erasure. In certain circumstances you may request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or where you withdraw consent and we have no other lawful basis for processing it. Right to restrict processing. You may ask us to restrict the processing of your personal data in specific situations, for example while we are verifying its accuracy or considering an objection you have raised. Right to object. You have the right to object to processing based on our legitimate interests, including profiling based on those interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or we need the data for legal claims. Right to data portability. Where processing is based on consent or contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.

You also have the right to complain to the relevant supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom the supervisory authority is the Information Commissioner's Office.

Children's data

Our services are aimed at adults who are responsible for booking moves or transport services. We do not knowingly collect personal data relating to children, and we ask that individuals under the age of 18 do not provide personal data to us without the involvement of a parent or guardian.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection best practice. Any updated version will apply to all personal data from the date on which it is published. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact and further information

If you have any questions about this Privacy Policy, how we handle your personal data or how to exercise your data protection rights, you can contact Man and Van Hammersmith using the usual contact details made available to you when booking or enquiring about our services.



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Quality Man and Van Hammersmith Services at Competitive Prices!

At our company, transactions are completed quickly and simply, because we believe in getting things done as efficiently as possible. Make the call to our team and tell us your specific removal requirements. After you accept our price quote, which we’re sure you will, our team will get to work and provide you with a man and van service perfect for your needs. We offer a variety of booking slots and removal packages to get you safely and quickly moved into your new property in W14. With the best rates in the industry, we’re certain you’d want to go ahead with our man and van Hammersmith company!

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Hammersmith Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 111 Shepherds Bush Rd
Postal code: W6 7LP
City: London
Country: United Kingdom

Latitude: 51.4978240 Longitude: -0.2223240
E-mail:
[email protected]

Web:
Description: Hammersmith, W6 is the London area where our moving experts are available to you 24/7. Get in touch with us now and ask our consultants for a free quote!
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